Refund policy

Returns & Refunds Policy

Last updated: June 17, 2025

At GoodFrame, we aim to deliver practical, transformative results that help you look and feel confident on camera. While we do not offer traditional product returns (as we do not sell physical goods directly), we do stand behind our services and digital products with a clear and fair refund policy.

Services

We offer a 30-day satisfaction guarantee on all qualifying GoodFrame services. If you're not satisfied with your results, and you’ve applied the process and recommendations we’ve provided, you may request a full refund of your service fee.

To qualify for a service refund:

  • Your request must be submitted within 30 days of the original purchase date.

  • You must provide reasonable proof that you have implemented the guidance provided in your service.

  • Refund requests must be sent in writing to contact@goodframe.ca, along with a brief explanation of your experience.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Physical Products & Gear

GoodFrame does not sell or ship physical gear directly. All product purchases are made by you through third-party retailers (such as Amazon) using our recommendations.

As such:

  • All warranties, returns, or exchanges must be handled directly with the retailer or manufacturer.

  • GoodFrame cannot issue refunds, exchanges, or take responsibility for damaged, faulty, or unwanted gear.

We only recommend trusted products and suppliers known for reliable customer support and return policies, but the purchase is ultimately between you and the seller.

Digital Products

Due to the nature of digital goods, all sales of our PDFs are considered final unless otherwise stated.

If you experience a technical issue accessing your product, please reach out to us at contact@goodframe.ca and we’ll do our best to resolve it.

Exceptions

We do not issue refunds in the following situations:

  • Requests made after 30 days of purchase

  • You changed your mind but did not engage with or apply the service

  • Dissatisfaction due to factors beyond our control (e.g., your hardware setup, internet connection, or third-party fulfillment)

  • Refunds related to third-party gear or platforms

Contact

If you have any questions about this policy or need help, please contact us at:
contact@goodframe.ca